Free Shipping on all orders Australia-wide

Returns/Refunds Policy


Shipping & Returns/Refund Policies

(1) REFUND POLICY

Your satisfaction is very important to us. We offer a 7 day policy. 

In this case the customer/buyer shall be solely responsible for all postage/shipping costs back to Stoned Hilda and then all postage/shipping back to the customer/buyer once finalized.

If a manufacturing fault is deemed due once inspected; Stoned Hilda will happily refund the postage charges back to the customer/buyer and offer either a full refund, replacement or exchange.

All goods/items in question must be received at Stoned Hilda within 7 days of original purchase date to take advantage of the above policy.

(2) PAYMENTS

Paypal and Shopify Secure Payments available on our website.

Direct Debit is also available through checkout.

Pay Over The Phone is also available by VISA or MASTERCARD payments.

(3) POSTAGE FAQ - AUSTRALIA WIDE ONLY

At Stoned Hilda we are happy to say that most of our shipping is taken care of through our friends at Australia Post. Australia Post we feel, offer the most competitive rates; with all shipping
inclusive of tracking, insurance and signature on arrival of your goods. Once your order has been shipped you will receive full tracking details.

PLEASE NOTE: The team at Stoned Hilda thoroughly checks all items before packed and therefore will not be responsible for goods shipped through Australia Post which are lost or damaged in any way on arrival to the buyer. As the buyer you have the right to open and check your goods BEFORE SIGNING for by the Postal Service. If there happens to be a transit breakage you must immediately give your package straight back to the Postal Service driver (WITHOUT SIGNING) and contact us immediately. We will then put an insurance claim in on the customers behalf and have a replacement sent or refunded processed.

PLEASE NOTE: The team at Stoned Hilda thoroughly checks all items before packed and therefore will not be responsible for goods posted through Australia Post which are lost or damaged in any way on arrival to the buyer.

If Registered Post is chosen and the goods have been lost or damaged in transit, then it shall be the sole responsibility of the buyer to seek compensation through Australia Post. If Standard Post is chosen, unfortunately there is no compensation.

Stoned Hilda will not take any responsibility for goods damaged or lost in transit using Australia Post - Standard. This shall be the sole responsibility of the buyer. Please understand there are no tracking numbers for this service if chosen.

* Purchased items should, in most cases arrive within 7-10 working days.
* Express Post is also available upon request -
Please email us or call us if you require this service - we will be happy to assist.

* Our postage/shipping charges on this website are quoted for AUSTRALIA-WIDE CUSTOMERS ONLY.

(4) MULTI ITEM POSTAGE DISCOUNTS

* We also offer MULTI ITEM POSTAGE DISCOUNTS

Please select the COMBINE POSTAGE option through checkout. You will then be emailed an invoice with your combined shipping amount. No payment is required until after you receive and approve the shipping costs.