Returns l Payments l Lay-Buy Policies

(1) REFUND / RETURN POLICY

Your satisfaction is very important to us, that's why we offer a 14 day policy.

At Stoned Hilda we offer our customers Exchange Of Product (if in stock once we receive your item back to our office) as a refund - if you are not completely happy with your purchase. In this case, this also covers incorrect size.

Customers pay shipping and are responsible for the costs involved with shipping the item back to Stoned Hilda and the cost of shipping of the new item back to the customer.

Exchanges are strictly subject to stock availability.

Please note: If an item is not available to exchange for a desired size once we receive your item back to our office, Stoned Hilda will add a Store Credit to the customers account.

Stoned Hilda needs to have received the item/items within the 14 day period.

Unfortunately, we do not hold items for exchange. The exchange will be based upon stock availability at the time your returns is back in our office.

Your Store Credit will be valid for 14 days from issue date. After this time it becomes void and expires. We have many pieces in our online store to choose from with new arrivals being added several times a year.

Once Stoned Hilda receives your return and it is processed, we will email the customer with details of a Store Credit or exchange.

Our returns processing time can be up to 10 business days. We do not visit the Post Office every day. In most cases it is Monday, Wednesday and Friday. 

Please also see our Product, Warranty & Sales Disclaimer HERE for more information on natural occurrences of gemstones and silver, looking after your gemstone jewellery and all disclaimer related information.

In the above case, all products must be returned in their original condition and original packaging, undamaged within 14 days of original order placed. If you chose a Store Credit, your Store Credit will be valid for 14 days from date of issue of Store Credit.

The customer/buyer shall be solely responsible for all postage/shipping costs back to Stoned Hilda and then back to the customer in the case that a customer changes their mind on an order to exchange for another item or changes an item to a different size (if in stock).

Stoned Hilda will not be responsible for any return of goods lost or damaged whilst in transit/shipped from the customer to us. It is the customer's responsibility to ensure all goods are packaged safely. Tracking is highly recommended with insurance. Stoned Hilda does not ship an exchange/change of mind or return using Express Post. Stoned Hilda uses Standard Post in these cases. If you wish us to ship an exchange via Express Post, please contact us at: mail@stonedhilda.com.au or via our Live Chat where we can organise an invoice for Express Shipping charges.

Earrings & Toe Rings cannot be exchanged/credited/returned due to health and safety laws.

On the very rare occasion that a stone may fall out and the customer is within the Warranty period of 30 days and the customer can provide the stone along with proof of purchase. We advise emailing us. We will then request that the stone and item be returned to us for repair. Once repaired, Stoned Hilda will cover the shipping costs back to the customer. If the item cannot be repaired due to misuse of the item, the customer will be informed via email.
If the stone is lost, unfortunately, Stoned Hilda will not be held responsible as this was out of our control.

Our Policy does not apply where the product was damaged due to abnormal use or misuse. This includes although not limited to the item being damaged or not in its origional condition when shipped to the customer. 

If a claim is not fulfilled by way of acceptance of an agreement (Store Credit, Exchange or Refund) in writing or, in the case that an agreement has been agreed upon in writing and then the 14 Policy has expired; Stoned Hilda will not be responsible after this time to offer a Store Credit, Exchange or Refund in anyway.

All Refunds, Exchanges and Store Credit requests MUST be in writing and submitted via this link HERE or emailed to us at: mail@stonedhilda.com.au
A Returns form HERE will need to be printed, filled in and posted along with your Return.

A refund will only be issued as per below:

In the rare case that a product/size is not in stock after you place your order and before we ship, we will issue you with a Full Refund.

If, in the case a manufacturing fault is deemed once inspected & sent to our manufacturers, jeweler and/or gemologist; Stoned Hilda will offer our customer/buyer either a full refund, replacement, exchange or store credit.

All requests for a Refund must be email to: mail@stonedhilda.com.au and not submitted through Returns Portal.

All goods/items in question must be received at Stoned Hilda within 30 days of original purchase date to take advantage of the above policy.

Please Note: We reserve our right to deny any refunds/returns/exchanges if the customer does not abide by our Store Policies, Product Disclaimers and Terms.

Please read our Product, Warranty & Sales Disclaimer HERE

To begin your Return Process click below:


Fill in this FORM and post along with your Return so our Returns Team can process your return ASAP. 

Please allow up to 10 business for us to process your Return.

(2) PAYMENTS

Paypal, Mastercard, Visa and Shopify Secure Payments available on our website.

Afterpay l Zippay l PayPal: Pay In 4 l Shop Pay I Klarna available through checkout.