Unfortunately delay's may be experienced with some orders.
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CURRENT COVID-19 IMPACTS AUSTRALIA
Standard Domestic Shipping FREE
Express Post Domestic Shipping $5.00
Standard International Shipping $15.00
At Stoned Hilda we are happy to say that our shipping is taken care of through our friends at Australia Post for all orders within Australia. If you opt for Express Shipping we also ship through Australia Post. For Worldwide orders we use Australia Post Standard International. Australia Post; we feel offer the most competitive rates; with all shipping inclusive of tracking of your goods.
Once your order has been shipped you will receive full tracking details.
PLEASE NOTE: The team at Stoned Hilda thoroughly checks all items before packed and therefore will not be responsible for goods shipped through Australia Post which are lost or damaged in any way on arrival to the buyer. If you wish to add insurance to your order, please contact our team and we will be happy to offer you a quote.
Purchased items should, in most cases arrive within 3 - 7 working days within Australia for Standard Shipping, 1 - 2 days within Australia for Express Shipping and 6 - 10 working days worldwide.
International Customers Please Note: All International customers are required to pay all Sales Tax, Duty and Customs charges. These charges are laid out by your County/Government. All Taxes and Custom charges will be your responsibility and are not included in the cost of your order or shipping charges. Please contact your local Customs Agency if you are not sure of the applicable Taxes and Customs fees that may be relevant to you/your order.
(1) REFUND / RETURN POLICY
Your satisfaction is very important to us, that's why we offer a 30 day policy.
At Stoned Hilda we offer our customers either a Store Credit or Exchange Of Product as a refund - if you are not completely happy with your purchase. In this case, this also covers incorrect size.
In the above case, all products must be returned in their original condition and original packaging, undamaged within 30 days of original order placed. Your Store Credit will be valid for 12 months from original purchase.
In the above case, the customer/buyer shall be solely responsible for all postage/shipping costs back to Stoned Hilda and then all postage/shipping back to the customer/buyer once finalized.
Earrings & Toe Rings cannot be exchanged/credited/returned due to health and safety laws.
On the very rare occasion that a stone may fall out and the customer is within the Warranty period of 30 days and the customer can provide the stone along with proof of purchase. We advise emailing us. We will then request that the stone and item be returned to us for our jeweler to repair. Once repaired, Stoned Hilda will cover the shipping costs back to the customer. If the item cannot be repaired due to misuse of the item, the customer will be informed via email.
If the stone is lost, unfortunately, Stoned Hilda will not be held responsible as this was out of our control.
Our Policy does not apply where the product was damaged due to abnormal use or misuse.
If a claim is not fulfilled by way of acceptance of an agreement (Store Credit, Exchange or Refund) in writing or, in the case that an agreement has been agreed upon in writing and then the 30 Policy has expired; Stoned Hilda will not be responsible after this time to offer a Store Credit, Exchange or Refund in anyway.
All Refunds, Exchanges and Store Credit requests MUST be in writing and submitted via this link HERE or emailed to us at: firstname.lastname@example.org
A Returns form HERE will need to be printed, filled in and posted along with your Return.
A refund will only be issued as per below:
In the rare case that a product/size is not in stock after you place your order and before we ship, we will issue you with a Full Refund.
If, in the case a manufacturing fault is deemed once inspected & sent to our manufacturers; Stoned Hilda will offer our customer/buyer either a full refund, replacement or exchange or store credit.
All goods/items in question must be received at Stoned Hilda within 30 days of original purchase date to take advantage of the above policy.
Please Note: We reserve our right to deny any refunds/returns if the customer does not abide by our Store Policies.
Please read our Product Disclaimer HERE
To begin your Return Process please CLICK HERE
Fill in this FORM and post along with your Return so our customer service team can process your return ASAP.
Please allow up to 10 business for us to process your Return.
Paypal, Mastercard, Visa and Shopify Secure Payments available on our website.
Afterpay l Zippay l Humm l Laybuy available through checkout.
Please CLICK HERE to view all Stoned Hilda Lay-Buy Policies and Contract.
Ordering a ring can be tricky if you aren’t sure about your ring size. We do recommend that you see a jeweler as they can give you the most precise measurement.
See our Sizing Chart Here