To start the return process, please enter your email address or phone number and the order number below.


 


How do I return?

* Enter your email address or phone number
  and your order number below.
* Follow the instructions and select the items
  you want to return
* You will get a confirmation email with the shipping
  guidlines once approved.


What items are returnable?

You can return your items within 30 days of receipt of your shipment.

We do not offer Refunds as per our Policy below:
https://www.stonedhilda.com.au/pages/returns-refunds-policy

* All items must be in original condition.
* Items must not have been re-sized or modified
  in any way.
* In all origional packaging.
* Due to health and Safety Reasons, 
  we cannot accept earrings.

Free gifts, sale items or promotional items are not returnable!




What are the charges for return?

* Origional shipping charges are non-refundable.
* You are solely responsible for the charges of the
  return shipping.
* We strongly advise adding tracking to your
  return shipping.

How long does the process take?

* Once your return is received and inspected, 
  we will send you an email to notify you that we 
  have received your returned item. We will also 
  notify you of the approval or rejection of 
  your refund.
* If you are approved, then your Exchange or 
  Store Credit will be processed, and we will send 
  you an email on how to redeem your Exchange 
  or Store Credit within 10 working days.